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Sandbox - Welcome to the TEA Help Desk

Click on an icon below to look up information or submit your question to TEA staff. If you are unsure of which area to submit your request, please call 512-463-9734 and we will do our best to route your request to the right place.

For a quick orientation to the redesigned TEA Help Desk see the short training video or quick reference guide.

TEAL Access

Need access to your TEAL account?
Educator Certification
and CPE

Do you have educator related questions?
Educator Testing and Preparation Programs

Have questions about educator testing or preparation programs?
Student Assessment

STAAR, STAAR Alternate 2, TELPAS, TELPAS Alternate, & Interims
Ascend

Ascend Questions/Issues

If you experience any issues creating a ticket, please contact our support mailbox to report the problem.

TEAL Setup
Password Reset
Email Update
TEAL Approver Requests (Primary, Alternate and Limited)

CAPPS Password Reset/User ID Requests

Ascend Questions/Issues

Curriculum Request Form

Educator Certification
CPE

School Districts/Charter
Schools Applicants/Educators

Certificate Search
16 & 17-year-old
Personal Information Changes/Corrections
Test Center Inquiries
High School Equivalency Program (HSEP)/Options Program
GED/High School Equivalency – General Questions

Accessible Instructional Materials and AIM Vendors
EMAT Access and Pre-Requisites
EMAT Disbursements and Requisitions
Publishers
State Review Panel
General

Accessible Instructional Materials (AIM)
COVID Recovery Instruction Materials Support Initiative (CRIMSI)
Instructional Material and Implementation General Questions
Instructional Materials Review and Adoption Process
Instructional Materials Ordering (EMAT)
Texas Resource Review (TRR)
Vendor Contracts
Home learning

Student Assessment

Educator Testing
Preparation Programs
Data Reporting